Add $12.00 to get Free Gift
Hello Nancy Shipping:
Discreet Delivery & What to Expect
Ordering from Hello Nancy is designed to be stress-free from checkout to unboxing. Whether you're a first-time buyer or a returning customer, here's everything you need to know about shipping, packaging, billing, and returns.
Free Shipping
Free standard shipping on all orders over $65. The Lem at $89 qualifies automatically.
Discreet Packaging
Plain, unmarked box — no logos, no branding, no product descriptions on the outside. Ever.
Worldwide Delivery
Hello Nancy ships to most countries. US orders arrive in 3–7 business days standard.
Discreet Packaging: No Branding, No Surprises
Privacy is a top priority at Hello Nancy. Every order ships in a plain, unmarked box — no logos, no branding, no product descriptions on the outside. There is absolutely nothing on the packaging that suggests what's inside.
The shipping label shows a generic sender name. Even your mail carrier or anyone who handles the package won't have any indication of the contents. This applies to every order, every time — whether you're shipping to your home, your office, or a pickup point.
💳 Discreet Billing
Your credit card or bank statement won't show "Hello Nancy" or anything suggestive. Instead, the charge appears as:
This is intentionally vague and reads like a generic wellness purchase. No one scanning your statement — a partner, a parent, a roommate — would have any reason to look twice.
Shipping Times by Region
Shipping times vary depending on your location. All orders are processed within 1–2 business days, after which the following transit times apply:
| Region | Standard | Express |
|---|---|---|
| United States | 3–7 business days | 2–4 business days |
| Canada | 5–10 business days | — |
| United Kingdom | 5–10 business days | — |
| Europe | 7–14 business days | — |
| Australia & NZ | 7–14 business days | — |
| Rest of World | 10–21 business days | — |
Express shipping options are available at checkout for select regions. If you're unsure whether Hello Nancy ships to your country, proceed to checkout — the system will confirm available shipping options for your address.
International Shipping
Hello Nancy ships to most countries worldwide. International orders may be subject to local customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.
For customers in the UK and EU, VAT may be collected at the time of delivery. Hello Nancy has no control over these charges, but they are typically modest.
Tracking Your Order
Every order comes with a tracking number. Here's how the process works:
Order Confirmation
Sent immediately after purchase with your order details and receipt.
Shipping Confirmation
Sent once your order leaves the warehouse, including your tracking number and a real-time tracking link.
Delivery Updates
Depending on your carrier, you may receive SMS or email notifications as your package moves through transit.
If your tracking number hasn't updated within 48 hours, don't panic — carriers sometimes take a day or two to scan packages into their system. If it's been more than 5 business days with no movement, contact Hello Nancy's support team at care@hellonancy.com.
What's in the Box
When your Lem arrives, here's exactly what you'll find inside the plain outer packaging:
Everything is neatly packed inside a branded inner box — the plain outer box hides this entirely. The unboxing experience is thoughtful without being over the top: practical extras that actually matter. Need help getting started? Check out the full How to Use the Lem guide.
Your Purchase Is Protected
Hello Nancy doesn’t just ask you to trust them — they put their money where their mouth is:
30-Day Guarantee
Not happy? Get a courtesy exchange or generous store credit. No return needed. That’s how confident they are.
12-Month Warranty
If anything goes wrong with your product, they’ll make it right.
Free Shipping
On orders over $65. Delivered in plain, unmarked packaging.
Discreet Packaging
No logos, no product names. Your billing shows "SP Care & Bloom Nancy."
A company running a scam doesn’t offer a 30-day satisfaction guarantee with no return required. That’s a business that knows its product delivers.
Frequently Asked Questions
Is Hello Nancy shipping really discreet?
Yes. Every order ships in a plain, unmarked box with no branding or product descriptions on the outside. Your bank statement shows "SP Care & Bloom Nancy" — nothing suggestive. Discretion is built into every step of the process.
How long does Hello Nancy shipping take?
US orders typically arrive in 3–7 business days (standard) or 2–4 business days (express). International shipping ranges from 5–21 business days depending on your region. Processing time of 1–2 business days is in addition to transit time.
Does Hello Nancy ship internationally?
Yes. Hello Nancy ships to most countries worldwide. International orders may be subject to local customs duties and taxes, which are the responsibility of the customer. Proceed to checkout to confirm available shipping options for your address.
What if my order is lost or damaged?
Contact care@hellonancy.com with your order number. The support team will either resend your order or issue a refund. Hello Nancy has a responsive customer service team — you won't be left waiting.
Can I get a discount on my order?
Yes — check the Hello Nancy Discount Codes page for current promotions. Orders over $65 automatically qualify for free shipping.
Lem Clitoral Massager
Meet Lem - your zesty new playmate for intimate moments. This clitoral massager is perfect for those exploring air suction bliss for the first time, promising longer, more powerful and deeply satisfying orgasms. This happy little lemon combines pleasure with discretion. Featuring 12 unique intensities and patterns, Lem is an ideal choice for those looking for a fresh twist.
✨ Discreet shipping
✨ 30-day satisfaction guarantee
✨ Limited stock
Specifications:
- Material: Medical-grade silicone
- Waterproof: IPX7
- Battery: Rechargeable via USB-C
- Run time: Up to 60 minutes
- Noise level: < 50dB
- 10 unique patterns
How to use:
- Charge fully before first use
- Apply water-based lubricant
- Press the power button to turn on
- Cycle through modes to find your rhythm
- Clean with warm water and mild soap after use
As someone who values discretion in intimate products, there couldn’t be a more perfect choice. It's quiet, efficient, and the lemon design is a really clever disguise. The suction feature is unlike anything I've tried before and honestly I can’t get enough of it.
TBH, Lem has rocked my world more than a few times now (and even with my husband)! It has definitely made an impression on me... a bit of a wet one too, hehe
I'm addicted. Lem sucks and pulls in the wildest way. It's enough to get you moaning. Then the air suction hits just right, and bam, when you come, it feels like it's drawing the orgasm right out and keeps the throbbing going way longer. Soooo good!
Meet the family
Air-suction pulses designed to find your sweet spot. So good, you'll scream.
A turbocharged clit suction with unmatched sensations for deep, powerful stimulation.
Rhythmic tapping designed for edging, a slow build, and a deeper finish.
