Once again, Nancy exceeded! They are a great group, who really cares for their girls. Product got here super fast, it's high quality, and works perfectly. Thank you!!
I haven’t ordered my avocado charger yet as I find it disappointing that the shipping is the same amount as the charger itself. How can it be $9.99 to ship something that probably weighs an ounce???
My charger quit working after about six months and the Care team was amazing to replace it. No charge even though I threw it away. You’re an amazing wonderful customer service will order another toy soon.
Somehow misplaced the charger to my lemon and couldn't find it anywhere. Called for help and they walked me through the options (apparently there are two different types of chargers for the same product) and got it over to me. They also really nicely helped me on shipping since I had some complications. Fabulous customer service (thank you Momo) and here's hoping you move to a single type of charger for all, ideally one that doesn't rely on weak magnets.
My lemon arrived and the charging cable didn’t work. I contacted the team and they sent out a new one straight away. Once it arrived I could get going with my now toy and oh boy I was not disappointed. Don’t delay just go with it
Every Nancy has its own charging match. Here's who goes with whom:
Lem: LEM Magnetic Charger or USB-C to USB-A charger, depending on your Lem's charging port (older Lems use the LEM / LOLLY Pin Charger)
Lolly: LEM / LOLLY Pin Charger
Avo: AVO Charger
Berri: USB-C to USB-A charger
Uno: Uno Charging Cable
Smash: USB-C to USB-A charger
Ace: USB-C to USB-A charger
Pixie: Pixie Cable
Still not sure? Send us a photo of your massager's charging port and we'll play matchmaker.
Can I use a different charging cable?
We get it, there's a drawer full of random cables in every home. But for the best performance and a longer, happier life for your toy, stick to Hello Nancy cables. They were made for each other.
Which charging adapter should I use?
Keep it simple: a standard 5V / 1A USB wall adapter or a laptop USB port. Your toy doesn't need a phone fast-charger or a shared power strip. Slow and steady wins the race here.
How do I charge my massager safely?
Make sure the massager, cable tip and charging port are clean and completely dry.
Charge on a hard, clear surface, away from metal objects and other chargers.
No overnight or "while I'm out" charging, please.
Once it's fully charged, unplug the cable from the wall. The magnetic tip stays live while it's plugged in and loves to attract metal.
What if my massager gets hot while charging?
Warm-up time is for you, not your toy. If it feels hot, smells unusual or changes color, unplug it at the wall straight away and email us at care@hellonancy.com. We'll take it from there.
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