Charger

All orders over US$65 receive free shipping. Plus, we ensure discreet packaging for your peace of mind. We proudly deliver worldwide, so you can enjoy our lovely products wherever you are.

At checkout, you'll find the shipping cost and estimated delivery time. For our US customers, we offer fast shipping which delivers within 1-2 business days, and slower shipping that takes about 3-7 days. For our international friends, delivery usually takes between 7-10 days.

We also ship internationally, so no matter where you are in the world, you’ll be able to receive your Uno.

We understand how important discretion is when it comes to personal pleasure. That's why we go the extra mile to ensure your privacy. 

When your order arrives, it will be shipped in plain cardboard boxes without any big logos or letters. So, no need to worry about any nosy neighbors or kids knowing what's inside. It's just between you and Uno.

When you receive your Uno, you'll get everything you need to start exploring your pleasure journey!

That includes the Uno Massager, Uno self-love Manual, and snap-on magnetic charging cable. If you opt for the Bliss Bundle, you'll also receive the Playtime Pleasures guide and Uno Pleasure Pouch - the perfect companions for on-the-go fun and discreet storage. The Pleasure Pouch lets you keep your self-love items safe and sound, while the Playtime Pleasures guide offers comprehensive guidance to help you get started on your solo play journey.

Absolutely! The Uno is waterproof (IPX7 certified), so feel free to take it with you into the shower or tub for some steamy, wet fun.

Yes, you can! However, we recommend using a water-based lubricant for the best experience with your Uno. Silicone-based lubricants can also be used, but may damage the surface of the toy over time.

Taking care of your Uno is simple and straightforward. You can easily clean it with warm water and mild soap, or opt for a toy cleaner for an even deeper clean. After cleaning, make sure to dry it thoroughly before storing it in a cool, dry place.

We've made charging the Uno super easy and convenient for you. The Uno comes with a snap-on magnetic charging cable that attaches to the base of the massager. Simply plug the other end into a USB port or adapter, and let it charge. Voila!

We want you to love your purchase! If for any reason you're unhappy with an opened product within 30 days, we’ll gladly exchange it for something that better suits your needs. Prefer a refund instead? We can issue that as a one-time courtesy.

Please note: This satisfaction guarantee is at our discretion and applies to one product per customer within a 100-day period. Due to hygiene and safety standards, opened products cannot be returned.

The Uno takes approximately 90 minutes to fully charge, and once it's fully charged, it provides up to 120 minute of uninterrupted pleasure.

Our warranty policy is 12 months. If your Uno has any defects or malfunctions during this time, we'll replace it for you. Please contact our customer service team at care@hellonancy.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.

To order Uno, you must be at least 21 years old. We take this age limit very seriously and will not knowingly ship to anyone under 21. By using our site and ordering Uno, you confirm that you are 21 years of age or older.